1. Introduction & Scope
Sellers First Home Solutions ('Company,' 'we,' 'us,' or 'our'), operated by Maxwell Buffamante, a licensed Texas real estate agent affiliated with eXp Realty, LLC, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website at sellersfirsthomesolutions.com (the 'Site') and our real estate services.
This Privacy Policy applies to information collected through the Site, via telephone, email, text message, or any other interaction with our company. By using the Site, you consent to the practices described in this Policy.
This Policy is compliant with applicable Texas privacy laws, the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code § 521), the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and applicable federal consumer protection regulations.
2. Information We Collect
Personal Identification Information: When you submit a form on our Site, we may collect your full name, email address, phone number, property address, and any other information you voluntarily provide.
Property Information: We may collect information about your property, including its address, condition, estimated value, and details you share when requesting offers or services.
Usage & Technical Data: We automatically collect certain technical information when you visit our Site, including your IP address, browser type and version, operating system, referring URL, pages viewed, time spent on pages, and other diagnostic data. This data is used to improve Site performance and user experience.
Communications Data: We retain records of communications between you and our team, including emails, text messages, and phone call notes, for the purpose of providing services and legal compliance.
We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at info@sellersfirsthomesolutions.com.
3. How We Use Your Information
To Provide Services: We use your personal information to respond to your inquiries, prepare property offer estimates, schedule property walkthroughs, execute real estate transactions, and provide the services you request.
To Communicate With You: We may contact you via email, phone, or text message to follow up on your inquiry, provide updates about your transaction, or share information about our services that may be relevant to you.
Marketing Communications: With your consent, we may send you marketing communications about our services, Houston real estate market updates, and helpful tips for home sellers. You may opt out at any time.
Analytics & Improvement: We use aggregated, anonymized data to analyze Site traffic, understand user behavior, and improve our services.
Legal Compliance: We may use or disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, including those related to TREC, TRELA, and fair housing regulations.
Fraud Prevention & Security: We may use your information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, managing communications, or providing services on our behalf (e.g., CRM platforms, email services). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
Real Estate Transaction Parties: In the course of a real estate transaction, your information may be shared with other parties as necessary, including title companies, escrow agents, lenders, and inspectors.
eXp Realty, LLC: As our sponsoring broker, eXp Realty, LLC may have access to transaction-related information as required by TREC regulations and internal compliance.
Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you by email or prominent notice on our Site before your personal information becomes subject to a different privacy policy.
5. Marketing Communications & TCPA Compliance
By submitting a form on our Site, you expressly consent to receive calls, text messages (including automated and pre-recorded messages), and emails from Sellers First Home Solutions and its representatives at the phone number and email address you provide.
This consent is not a condition of any purchase or service. Message and data rates may apply for text messages. Message frequency may vary.
To opt out of text messages, reply STOP at any time. To opt out of emails, click the 'Unsubscribe' link in any marketing email. To opt out of phone calls, please contact us at info@sellersfirsthomesolutions.com.
We comply with the CAN-SPAM Act for all commercial email communications. All marketing emails include a clear identification of the sender, honest subject lines, and an unsubscribe mechanism.
6. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand user behavior.
Essential Cookies: Required for the Site to function properly. They cannot be disabled.
Analytics Cookies: Help us understand how visitors use our Site so we can improve performance and content. We use Google Analytics, which processes data in accordance with Google's Privacy Policy.
Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns. These may be set by third-party partners.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our Site.
We do not respond to browser 'Do Not Track' signals at this time, as there is no uniform standard for what such signals mean.
7. Data Security
We implement reasonable and appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption, secure server configurations, access controls, and regular security reviews.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach that is reasonably likely to cause substantial harm, we will notify affected individuals as required by the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code § 521.053) and applicable federal law.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory compliance requirements, typically not longer than 7 years after the close of a transaction.
8. Your Rights & Choices
Access & Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccurate or incomplete information.
Deletion: You may request that we delete personal information we hold about you, subject to certain exceptions (e.g., where we are required by law to retain the information, or where it is necessary to complete a transaction you requested).
Opt-Out of Marketing: You may opt out of marketing communications at any time as described in Section 5.
To exercise any of these rights, please contact us in writing at info@sellersfirsthomesolutions.com. We will respond to your request within a reasonable timeframe, not to exceed 30 days.
Texas residents may also have additional rights under the Texas Privacy Protection Act and other applicable Texas statutes.
9. Third-Party Links & Services
Our Site may contain links to third-party websites, including the Houston Association of REALTORS® (HAR), Google Maps, YouTube, and other platforms. These sites have their own privacy policies, and we have no responsibility for their content or privacy practices.
Our Site integrates Google Translate to provide language accessibility. Use of Google Translate is subject to Google's Terms of Service and Privacy Policy.
We embed Google Maps to display property and neighborhood information. Your use of embedded maps may transmit data to Google in accordance with Google's Privacy Policy.
We are not responsible for the privacy practices of any third-party services linked from or embedded in our Site.
10. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@sellersfirsthomesolutions.com and we will take appropriate steps to remove such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this policy and, where appropriate, notify you via email or a prominent notice on our Site.
Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sellers First Home Solutions | Maxwell Buffamante | eXp Realty, LLC | Houston, Texas | (346) 208-0385 | info@sellersfirsthomesolutions.com
Effective Date: January 1, 2025 | Last Updated: April 2026
What We Promise
We Never Sell Your Data
Your personal information is never sold, rented, or traded to third parties for marketing.
You're In Control
Opt out of any communications at any time. Request your data or ask us to delete it.
Texas Law Compliant
We follow all applicable Texas privacy laws, TREC regulations, and federal consumer protection statutes.
Privacy Questions?
Contact us to exercise your rights or get clarity on our data practices.
Call (346) 208-0385 Email Us